Refund policy

We will gladly accept returns or exchanges of products that are defective due to defects in manufacturing and/or workmanship within 30 days from the date of purchase. This has to be preapproved by the Online Department before returning the merchandise. You will have specific instructions to follow. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return within 30 days from the date of purchase. If an item you’ve purchased based on this advice turns out to be unsuitable or item does not fit you can exchange or return. The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a carrier that provides a tracking number.

Place the packing slip, provided by Country View, IN the packaging, not on the outside of the box. 

DO NOT tape up the box, do not tape anything onto the box. Please place the shoe box inside a different packaging to ensure no damage is done in the shipping process. If there is any tape on any part of the shoe box you WILL be charged a non-refundable restocking fee of up to 20%.

You have 30 days from the time of purchase to do a return. NO exceptions. 

The following items will not be accepted
-Any item that has ANY signs of wear. Dirt, scuffs, creases 
-Any item with an odor
-Any item covered with animal fur. 
-Any item without the original tags attached with the original hardware

Signature requirement is based off of price of item and/or shipping address ( apts, condos, suites, etc) to ensure the package is delivered to the buyer.

If you have any questions about our guarantee, please, email us at countryviewboots@gmail.com or call us at (919) 288-1101 to speak with one of our online sales representatives.